Supported Third Party Services

Conversation

  • Watson (V1)

  • Dialogflow ES (V1 in v6.4 and earlier, V2 in 7.4 and later)

  • Microsoft Azure Bot Service

  • Custom (via Orchestration server)

Voice / Text to Speech / TTS

  • SM Internal / Voice Packages

  • Google

  • Microsoft

  • AWS Polly

  • SoundHound 

  • No support for custom TTS

Internal Voice Options

  • Wave Folder (not part of public API)

Speech Recognition / Speech to Text / STT

  • IBM Watson

  • Microsoft

  • Google

  • In development: AWS Transcribe

  • No support for custom STT

Internal Speech Recognition Options

  • Local SM Speech Recognizer (not part of public API)

  • Deep Speech Recognizer (not part of the public API)

  • Local Secondary SM Speech Recognizer (not part of the public API)