Understanding the Basics

The Soul Machines Digital People represent the next evolutionary advance in combining the quality of hyper-realistic CGI with a fully autonomous, fully animated CGI or digital character. Each human-like Digital Person can be personalized to fit the role you need for your business and deliver specialized knowledge to your target audience.

Soul Machines developed the Digital DNA Studio creative tool to enable its customers to quickly create, customize and test user experiences and functions for their Digital Person solution. This tool also enables users to deploy the authored Digital Person to a target website.

This guide provides information on how you can access and use Digital DNA Studio. It also includes basic guidelines and tips that can help you tailor your Digital Person to meet your organization’s business goals and intended end-user experience.

The following provides a summary description of the sections included in this user guide:

  1. Getting Started – Covers user log-in and account management, an overview of the project Dashboard, and the functional areas of Digital DNA Studio. 

  2. Managing Projects – Describes how you can create a new Digital Person project, manage existing projects, the options available for deploying a project, and guidelines for naming your project. 

  3. TTS and STT Language Options – Lists the languages supported for the Text to Speech (TTS) and Speech to Text (STT) functionality.

  4. Using your Own Custom UI – Describes the requirements for using your own custom UI for your Digital Person’s conversational experiences.

  5. Displaying Content in the Digital DNA Studio Default UI – Describes the different types of content implemented by Soul Machines for its UI.

  6. Using Speech Markers in the Digital DNA Default UI – Describes the available types of speech markers that can be used in the conversation scripts.

  7. Testing third-party TTS voice libraries – Outlines the steps necessary to test the different voices in the supported third-party Text To Speech (TTS) platforms.

  8. Viewing Interaction Insights – Describes how you can graphically view and analyze historical data that can help you understand how your project is progressing and identify interaction areas that require improvement.

  9. Retrieving Google Dialogflow or IBM Watson NLP/STT/TTS Credentials – Details the steps on how to download your credentials file which is required to create your Digital Person project.

  10. Customizing Personality and Behaviors – Not available for general access, please consult with your Soul Machines representative for details.


This guide is intended for Business users who would like to create, customize and test a Soul Machines Digital Person, and then deploy the authored Digital Person into a target website.

Please contact your Soul Machines representative if you require further assistance in using this guide.


A quick guide video on how to configure, customize and deploy a Digital Person is available here.

The following documents can be used in conjunction with this Knowledge Base: