Digital Greeter
- Chitra Borker (Deactivated)
What is Digital Greeter
The Digital Greeter is intended to improve the first interaction a customer has with your brand by helping them find what they’re looking for and understanding how they feel before engaging with your brand.
The Digital Greeter includes a pre-filled Digital DNA Studio project template with a standardized greeting via the Greeter Base skill along with the Knowledge Base Skill which will allow you to have the Digital Person answer commonly asked questions about your services, products, or company.
You do not need an NLP platform integration to use the Digital Greeter.
Preconfigurations in the Greeter Template
You can edit any of the settings of the template on the create project page, including the fields that are pre-filled:
Project Form Options | Presets |
|---|---|
Project name | Digital Greeter |
Stock DP | Carina |
Skills |
|
Language | English (US) Since skills are only supported in English, we recommend not changing this. |
Voice & Accent | Microsoft Ashley |
Audience language & dialect | English, United States |
Speech hints
|  Speech Hints |
Behavior styles | Bubbly |
Welcome greeting | Enabled |
Idle Session Timeout | Enabled and set to 5 minutes |
Camera Behavior | Cinematic Camera |
Customising the greeter
You may want to edit the name of your project and choose a different Digital Person.
Edit the Greeter Base Conversation
The template is configured with the Digital Person’s name as Carina and the brand name as Soul Machines. You will need to customize the experience to fit your brand, along with an appropriate name for your Digital Person.
Navigate to the Manage Conversation and Skills section of the template. Click the 3 dots against the Skill - Greeter and choose Show Details.
This will open the skill configuration screen enabling you to edit the Digital Person’s name and Brand name. Click Enable as base to save.
Create JSON for Knowledge Base Skill.
The Knowledge base skill contains a generic sample of knowledge base data. You will need to build your own knowledge base in a JSON format. For information about the JSON format and how to display content cards, refer to the Skill - Knowledge Base. Below are the sample questions and answers used in the template.
Important: Validate the JSON before pasting it into the Skill configuration using a JSON validator tool like http://jsonlint.com.
Optional Customisations
It is always possible to modify the project configuration to suit your needs. Here’s what you can do to enhance the Digital Greeter:
Create your own unique Digital Person with custom clothing and a name badge
Enhance the knowledge of the Digital person with additional skills
Choose a voice and accent that resonates with the target audience
Choose the Behavior Style that will bring out their personality
Edit the speech hints to accommodate the terms and phrases specific to your use case
Control and fine-tune the behavior of your Digital Person
Customise the position of the Digital Person on the widget
Embedding the greeter into your website
Once you are satisfied with your Digital Greeter Deploy your project. The next step is to integrate your Digital Person into your existing website and leverage your existing web content.