Digital Greeter

What is Digital Greeter

The Digital Greeter is intended to improve the first interaction a customer has with your brand by helping them find what they’re looking for and understanding how they feel before engaging with your brand.

The Digital Greeter includes a pre-filled Digital DNA Studio project template with a standardized greeting via the Greeter Base skill along with the Knowledge Base Skill which will allow you to have the Digital Person answer commonly asked questions about your services, products, or company.

You do not need an NLP platform integration to use the Digital Greeter.

Getting started with Greeter

The Greeter template allows you to set up a project based on preconfigured settings quickly. To use the template go to Digital DNA Studio Dashboard and click Use Template.

The Try demo link will launch the Digital Person in another tab, letting you interact with the Greeter and observe the experience before choosing the template for the project.
The Use Template button opens the project form allowing the user to make edits to the Greeter template just like you would when you Creating a Project. Once the form is edited and saved a new project is created under My projects.

Preconfigurations in the Greeter Template

You can edit any of the settings of the template on the create project page, including the fields that are pre-filled:

Project Form Options	Presets
Project name	Digital Greeter
Stock DP	Carina
Skills	Greeter base conversation Knowledge Base Skill
Language	English (US) Since skills are only supported in English, we recommend not changing this.
Voice & Accent	Microsoft Aria
Audience language & dialect	English, United States
Speech hints
Behavior styles	Bubbly
Welcome greeting	Enabled
Idle Session Timeout	Enabled and set to 5 minutes
Camera Behavior	Static Camera

Customising the greeter

You may want to edit the name of your project and choose a different Digital Person.

Edit the Greeter Base Conversation

The template is configured with the Digital Person’s name as Carina and the brand name as Soul Machines. You will need to customize the experience to fit your brand name and with an appropriate name for your Digital Person.

Navigate to the Manage Conversation and Skills section. Click the 3 dots against the Skill - Greeter and choose Show Details.

This is open the skill configuration screen enabling you to edit the Digital Person’s name and Brand name. Click Enable as base to save.

Create JSON for Knowledge Base Skill.

The Knowledge base skill contains a generic sample of knowledge base data. You will need to build your own knowledge base in a JSON format. For information about the JSON format and how to display content cards, refer to the Skill - Knowledge Base. Below are the sample questions and answers used in the template.

Sample Knowledge Base JSON

[
  {
    "intent": "UniqueNameGoesHere",
    "examples": [
      "Training phrase examples go here",
      "..."
    ],
    "metadata": [
      "The response to the question goes here"
    ]
  },
  {
    "intent": "HowDoYouWork",
    "examples": [
      "How do you work",
      "How do digital people work",
      "what makes you tick",
      "How does a digital Person work",
      "Tell me how you work"
    ],
    "metadata": [
      "Empathetic Digital People like me, can feel, see, and hear, with our digital brain.This is why when you smile at me, I smile back!  What {else |} {would you like {to know|help with} |can I {do to help you|help you with}}  ?"
    ]
  },
  {
    "intent": "WhatLanguagesDoYouSpeak",
    "examples": [
      "What languages do you speak",
      "Can you speak another language",
      "Can you speak French",
      "Can you speak Chinese",
      "Do you speak any other languages",
      "Do you know any other languages",
      "Tell me what languages you speak"
    ],
    "metadata": [
      "Digital People can speak in 12 different languages and dialects, but, today I feel like talking with you in English.  What {else |} {would you like {to know|help with} |can I {do to help you|help you with}}  ?"
    ]
  },
  {
    "intent": "WhatsASkill",
    "examples": [
      "What are Skills",
      "What is a Skill",
      "Tell me about Skills",
      "Tell me what a Skill is",
      "whats a Skill"
    ],
    "metadata": [
      "Skills are optional modules that can expand my competencies and jumpstart my onboarding and yours. They are selected during my creation under Digital DNA Studio.  What {else |} {would you like {to know|help with} |can I {do to help you|help you with}}  ?"
    ]
  },
  {
    "intent": "WhatIsDCXO",
    "examples": [
      "What are DCXOs",
      "What is a DCXO",
      "What are Digital CXOs",
      "What is a Digital CXO",
      "What is a Digital Customer Experience Officer",
      "Tell me about DCXO",
      "Tell me what a DCXO is",
      "whats a DCXO"
    ],
    "metadata": [
      "Digital CXO is a digital person delivered with the skills of a chief experience officer. It captures and analyzes user scores, user verbatim, and emotional responses generating richer and better UX decision making and analysis.  What {else |} {would you like {to know|help with} |can I {do to help you|help you with}}  ?"
    ]
  },
  {
    "intent": "TellMeAJoke",
    "examples": [
      "Tell me a joke",
      "give me a joke",
      "I want to hear a joke",
      "tell me something funny"
    ],
    "metadata": [
      "Yesterday I accidentally swallowed some food colouring. The Doctor says I'm okay, but I feel like I've dyed a little inside."
    ]
  },
  {
    "intent": "ThatsATerribleJoke",
    "examples": [
      "Thats a bad joke",
      "I dont like that joke",
      "terrible joke",
      "thats a bad pun"
    ],
    "metadata": [
      "I know."
    ]
  },
  {
    "intent": "WhatIsSoulMachines",
    "examples": [
      "what is soul machines",
      "tell me about soul machines",
      "who are soul machines",
      "what are soul machines",
      "what is soul machine",
      "who is soul machine",
      "who are soul machine",
      "what are soul machine",
      "tell me about soul machine",
      "explain soul machines to me",
      "what is a soul machine",
      "what are sore machine",
      "what is sore machine",
      "what is sewing machines",
      "who are sewing machines",
      "who was sewing machines",
      "tell me about sewing machines",
      "what is sewing machine",
      "who is sewing machine",
      "who are sewing machine",
      "who was sewing machine",
      "what's soul machines",
      "who is soul machines",
      "ok what is sewing machines",
      "hey buddy what is soul machines"
    ],
    "metadata": [
      {
        "text": "@ShowCards(externalLink) Soul Machines is the world leader in humanizing AI to create astonishing Digital People. A little secret, they actually created me.",
        "variables": {
          "public": {
            "externalLink": {
              "type": "externalLink",
              "data": {
                "url": "https://www.soulmachines.com",
                "title": "Soul Machines",
                "imageUrl": "https://www.soulmachines.com/wp-content/uploads/cropped-sm-favicon-180x180.png",
                "description": "Soul Machines is the leader in astonishing AGI"
              }
            }
          }
        }
      }
    ]
  }
]

Important: Validate the JSON before pasting it into the Skill configuration using a JSON validator tool like http://jsonlint.com.

Optional Customisations

It is always possible to modify the project configuration to suit your needs. Here’s what you can do to enhance the Digital Greeter:

Create your own unique Digital Person with custom clothing and a name badge
Enhance the knowledge of the Digital person with additional skills
Choose a voice and accent that resonates with the target audience
Choose the Behavior Style that will bring out their personality
Edit the speech hints to accommodate the terms and phrases specific to your use case
Control and fine-tune the behavior of your Digital Person
Customise the position of the Digital Person on the widget

Embedding the greeter into your website

Once you are satisfied with your Digital Greeter Deploy your project. The next step is to integrate your Digital Person into your existing website and leverage your existing web content.

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