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Autonomous Animation: The animation technology behind the Digital People renders them in real-time, including matching mouth movements to speech and facial expressions.
API: Application program interface (API) call is the process of reading and writing information using third party sources or sites.
C
CLI: Command-line interface, a method of interacting w/ a computer through lines of text, usually in a terminal
Compositional Elegant Variation: Emulation of human’s natural variation in speech
Content Card: Visual displays of options users can verbally select. Looks like a text box and appears on the screen beside the Digital Person.
Conversation Branch: the conversation node where a user is presented with different conversation choices
Conversation Corpus: the conversation in its entirety
Conversation Flow: the conversation design that shows how a conversation progresses through a series of dialog exchanges
Conversation Nodes: the points in the conversation where the Digital Person speaks; aka dialog node
Conversation Tree: also known as dialog tree, this is the main conversation that the user will have with the Digital Person; comprised of a series of core topics that branch through conversation turns and link out to other topics within the Conversation Corpus
Corpus Architecture: entire structural body of the conversation -- how it is constructed and how it flows
Corpus: typically understood as “body of text” -- in Soul Machines, a corpus is almost a “script” of whatever needs to be implemented for our Digital Person.
CTA: Call to Action; allows for the Digital Person to keep the conversation going. I.e. when asked its name, the Digital Person would say “My name is __. Now, which of the following topics would you like to talk about?” so that the conversation progresses as desired
CTR: click-through rate -- a metric commonly used to measure the success of a certain campaign/website/product.
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NLG: Natural language generation, the synthesis of grammatical human-like speech from a given input
NLP: Natural language processing, transforming speech input into structured data, somewhat including NLU
NLU: Natural language understanding, extracting meaning and intent from speech input
NPS: Net Promotor Score is a tool to measure the loyalty of the customer’s relationship to the company. The measure is calculated from a survey that is provided to users after interacting with the product;
P
Parameter:data to be sent in an API Request, formatted to the API’s specifications
Persona: The aspect of someone's character that is presented to or perceived by others: her public persona
Persona Development: Creating an engaging personality for each Digital Person according to tailored client needs
PII: Personally identifiable information (PII) is any data that can be used to identify a specific individual. Social Security numbers, mailing or email addresses, and phone numbers have most commonly been considered PII, but technology has expanded the scope of PII considerably. It can include an IP address, login IDs, social media posts, or digital images. Geolocation, biometric, and behavioral data can also be classified as PII.
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QA: Quality assurance - checking that the development stage product has been well-implemented and is ready to be moved onto the production stage
R
Request: Is a collection of data/parameters sent with an API call.
S
Sample Dialog: the dialog that writers add to each conversation node
STT: Speech to text, recognition of human speech, and translation into text. Converts speech to text so that a computer can understand you - like Siri.
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UAT: User acceptance testing, a methodical testing process in which a Digital Person is tested to ensure that it is usable and accomplishes what it was intended to do.
UI: User Interface, a device or program enabling a user to communicate with a computer
Use Case / Role: defining the specific role of the Digital Employee and its interactions with the user to achieve a goal.
V
Variable: Is the referencing value that can be recalled; field or response that will be completed by an API call
W
Web SDK: Software Development Kit which allows customers to use the Technology without exposing proprietary systems or core IP and providing instructions on how to access the use of the software
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