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Overview

With the Google Forms Survey skill, you can conduct a survey about the services you provide as part of the interaction with the Digital Person. We recommend using this skill to collect data and gather feedback from your users. The survey is triggered at the end of the conversation flow or when the user requests the survey form. If the user wishes to skip a non-required question, they may say "skip" or “next”. When a user requests to repeat a question, both the question and the options are repeated.

This skill is:

• Built and owned by Soul Machines Ltd.

• Only supported in English.

• Powered by the Google Forms.

Skill Demo

Creating a Google Form

The Google form created must be in a certain format for the Digital Person to be able to read out the questions coherently and also to accept the answers from the users hence we support only 4 types of questions.

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Supported form questions:

• Short Answer - When you expect a short answer for the question. Within this question type the additional Description and Response Validation options are not supported:

• Paragraph - When you expect a longer answer for the question.

• Multiple Choice - When you want to give the user limited options to choose from. These are easier to analyze afterward as these standardize the answer format with no room for interpretation.

• Linear Scale - When you want to collect the user’s opinion numerically on a scale. You can change the scale, but it must start with either a 0 or a 1, and can go up to 10.
  Liner scale questions must include label descriptions identifying the extremes:

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Google Form Settings

On the form settings tab, the following options should be disabled to allow users to access the form.

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Obtaining Google Form ID

You will need the Form ID to connect to the Digital DNA studio so that the Digital Person can access the survey questions. From the Google Form, click Send, copy the URL, and note the Form ID.

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As shown in the example below, the Form ID is part of the URL (in red):

https://docs.google.com/forms/d/e/1FAIpQLSeaR2jrUvL8ZJXx6SPKeDyEcIJIJTWWhaHZi3zgeMvOsJa9Ag/viewform?usp=sf_link

Skill Configurations

Provide the following information in the Survey Skill configuration screen in Digital DNA Studio. See Adding Skills to your Digital Person for detailed instructions:

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