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MFA User Workflow

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How to turn on MFA

  • Go to Security → Multi-factor Auth in the sidebar

    • Enable the following

    We can set up Multi-factor Authentication for your organization to securely access Digital DNA Studio. MFA works by requiring additional verification information to login to any application. Users can't log in using only user names and passwords, they must provide further proof of identity. We support the following types of MFA:

    • One-time

    Password

  • Email

  • Recovery Code

  • Go to Auth Pipeline → Rules in the sidebar

  • Hit “Create” button

  • Pick “Multifactor Authentication” template

  • Make changes to fit your needs

  • Verify

    • Commit the changes to https://github.com/soulmachines/auth0-manual-configurations

    Enable MFA for an organization

    1. Go to Auth Pipeline → Rules

    2. Click “Multifactor Authentication”

    3. Add the organization id in array mfaEnabledOrgs and save

    How to update Email MFA template

    1. Go to Branding → Email Templates

    2. Select “Verification code for Email MFA” from the dropdown

    3. Make changes to fit your needs

    4. Verify

    Commit the changes to https://github.com/soulmachines/auth0-branding-customizations

    How to reset MFA

    1. Go to User Management → Users in the sidebar

    2. Find the user

    3. Reset MFA in either way:

      1. From Actions dropdown, select Reset Multi-factor

      2. Scroll down and find Multi-Factor Authentication section, click “Reset MFA”

    After performing the steps above, Email MFA stays but we can leave it because we use email as primary identifier, there is no need to reset it.

    Reset MFA internal workflow

    The internal workflow for resetting MFA is the following:

  • Customer contacts support

  • Support contacts production auth0 admins (Hidenari / Kai / Tim)

  • Auth0 admins perform the reset

    • Support contacts customer

    • password with application (default)

    • One-time password with email address

    • Recovery codes

    MFA User Workflow

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    Request to enable MFA

    If you require this feature to be turned on for your organization, please contact Trisha Tripathi (Deactivated).

    Support

    If you require support for resetting MFA, please raise a support ticket.

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