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Excerpt

The Greeter Skill introduces the Digital Person, welcomes the user with optional rapport building, and sets framing for the conversation.

Overview

This Skill is the Base for the Greeter Role. It introduces the Digital Person, welcomes the user with optional rapport building, and sets framing for the conversation.

This Skill is:

  • Built and owned by Soul Machines Ltd.

  • Powered by IBM Watson Assistant.

  • Only supported in English.

Skill Demo

greeter-skill-demo.mp4

Configurations

All configuration options in this Skill are optional. It will provide a coherent introduction even using as much or as little information as possible. Provide the following information in the Greeter Skill configuration screen in Digital DNA Studio. See Adding Skills to your Digital Person for detailed instructions.

Field

Type

Description

What is the Digital Person’s name?

TEXT

The name that the Digital Person will introduce themselves with.

What is the brand name?

TEXT

The name of the brand that the Digital Person will say they are representing.

Use Rapport Building in the introduction?

TOGGLE

Should the Digital Person attempt rapport building before opening up to Q&A? If set to on, the Digital Person will ask a simple question like “How are you today?” to break the ice.

Contents

Table of Contents
minLevel1
maxLevel7

Conversation Design

This conversation design shows how the conversation flows depending on what configuration is available to the Skill.

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After reaching the dialogue “So what would you like to know about us?” the Greeter Base Skill assumes that another open-ended skill like the Knowledge Base Skill will be present to continue the conversation. The Greeter Base Skill will only be triggered again if the User says “Goodbye” or no Fallback Skill is set.